1. Full Disclosure
Participants are informed in writing when services involve related entities. The relationship between organisations is clearly explained.
2. Voluntary Engagement
Participants are never required to use both organisations. Access to respite, in-home support, assessments, or consumables is not conditional.
3. Independent Options
Participants are provided with information about alternative providers where appropriate and are encouraged to seek independent advice if desired.
4. Separate Service Agreements
Each organisation issues its own:
- Service Agreement
- Schedule of Supports
- Invoice
- Documentation
Financial and operational systems remain separate.
5. Documentation & Review
Any identified conflict of interest is:
- Documented in the participant file
- Discussed with the participant or nominee
- Monitored by management
6. Governance Oversight
Ability in Disability maintains internal oversight processes to ensure:
- Ethical referral practices
- Compliance with NDIS Practice Standards
- Protection of participant decision-making rights
- No duplication of funded supports
Protection of Choice and Control
Participants maintain the right to:
- Choose their service providers
- Decline referrals
- Change providers at any time
- Request independent information
- Make complaints without fear of disadvantage
We actively support and respect these rights.
Declaration
Ability in Disability Pty Ltd declares that it will:
- Act in the best interests of participants at all times
- Identify and manage conflicts of interest transparently
- Prioritise participant wellbeing over organisational benefit
- Ensure collaboration enhances, rather than limits, service access
We understand that trust is foundational in disability services and remain committed to ethical, accountable, and person-centred practice.