Feedback & Complaints
At Myka Place, we genuinely want to hear from you whether it’s a compliment, a suggestion, or something that didn’t feel right. Your feedback helps us keep Myka safe, warm, and responsive for every child and family.
How give to Feedback
You can share feedback in whichever way feels easiest:
Phone: 08 7123 6683
In person: speak with the Shift Lead while your child is with us
Online feedback: you can complete our feedback form at any time by pressing the feedback for link below.
You can ask for your feedback to be handled confidentially, and you’re welcome to have a support person or advocate involved.
Making a Complaint
What is the feedback process?
If you are unhappy with any aspect of our service, you have the right to make a complaint.
Complaints can be made:
- By a participant
- By a parent or legal guardian
- By a family member
- By a Support Coordinator or advocate
You can make a complaint:
- Verbally
- In writing
- With support from someone you trust
If you prefer, complaints can be made anonymously.
What Happens After You Make a Complaint
When a complaint is received, we will:
- Acknowledge receipt as soon as possible
- Listen carefully and respectfully
- Assess the concern fairly and without bias
- Take appropriate action to address the issue
- Provide updates where appropriate
- Record the complaint in line with NDIS requirements
We aim to resolve concerns promptly and transparently.
Your Rights
You have the right to:
- Make a complaint at any time
- Be treated with respect and dignity
- Have your privacy protected
- Continue receiving supports while a complaint is being addressed
- Seek support from an advocate
Independent Complaints – NDIS Quality & Safeguards Commission
If you do not feel comfortable raising your concern with us, or if you are not satisfied with the outcome, you can contact the NDIS Quality and Safeguards Commission directly.
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
The Commission can:
- Take complaints about NDIS providers
- Provide information about your rights
- Support you to make a complaint
Support & Advocacy
You may choose to have an advocate, family member or Support Coordinator assist you with providing feedback or making a complaint.
At Myka Place, we are committed to learning, improving and ensuring every child and family feels safe, heard and respected.
If you would like to talk to us about feedback or concerns, please contact us at: Compliance@