Our Promise
At Myka Place, our promise is simple every child deserves to feel safe, respected and truly cared for. Safety is not something we do to meet standards. It is something we live, every single day.
We do not build systems just to satisfy compliance. We build culture to protect children.
We Promise Safety Above Everything
The safety and wellbeing of every child is our highest priority.
This means:
- We act immediately if something feels wrong
- We listen carefully when concerns are raised
- We never ignore a child’s voice
- We place protection above reputation
- We take accountability seriously
We operate in alignment with the NDIS Code of Conduct and the National Principles for Child Safe Organisations but our commitment goes beyond meeting requirements.
We choose to lead with integrity.
We Promise to Build Culture Not Just Compliance
Compliance sets the minimum. Culture sets the standard.
Compliance asks, “Is this documented?”
Culture asks, “Is this truly safe?”
At Myka Place:
- Safeguarding is everyone’s responsibility
- Feedback is welcomed, not feared
- Questions are encouraged
- Continuous improvement is expected
We believe real safety is visible in behaviour, not just policies.
We Promise to Listen
Every child communicates — even if they do not use words.
We promise to:
- Watch for changes in behaviour
- Notice discomfort
- Respond to body language
- Support AAC and communication devices
- Provide Safe / Not Safe visuals
- Empower children to speak up
Big voice.
Little voice.
No voice.
It still matters here.
We Promise Professional Integrity
Our team commits to:
- Acting with honesty and transparency
- Maintaining professional boundaries
- Delivering supports safely and competently
- Following individual care plans
- Reporting concerns immediately
- Protecting confidentiality and dignity
We have zero tolerance for abuse, neglect, exploitation or misconduct.
We Promise Respect
Every child and family deserves:
- Dignity
- Cultural safety
- Inclusion
- Fairness
- Compassion
We honour diversity, lived experience and individuality.
We Promise Accountability
If something goes wrong:
- We acknowledge it
- We review it
- We learn from it
- We improve
We do not hide concerns. We address them.
Families will never be disadvantaged for raising feedback or complaints.
We Promise to Keep Growing
Safety is not a one-time achievement.
It is strengthened through:
- Ongoing staff training
- Clinical oversight
- Transparent processes
- Family partnership
- Child safety tools and communication supports
We are committed to building a service that evolves, improves and protects.
Our Promise Is Shared
Whether you are a participant, family member, volunteer or team member, you play a significant role in upholding our promise.
Creating a safe culture is not the responsibility of one person it belongs to all of us. If you ever see, hear or feel something that doesn’t seem right no matter how big or how small we ask that you speak up and tell someone. Early conversations protect children.
We are committed to creating an environment where raising concerns is encouraged, supported and respected. Our Whistleblower Program is in place to protect and support anyone who reports a concern in good faith. You will never be disadvantaged for speaking up. Safety grows stronger when voices are heard.
A Message from Our Founder
Myka Place was not created to be “another service.”
It was created from lived experience — from understanding what it feels like to hand your child over to someone else and hope they are seen, protected and truly understood.
As a mum, I know that trust is not given lightly. It is earned in the small moments in tone of voice, in attention to detail, in how concerns are handled, and in how a child is spoken to when no one else is watching.
Our promise is personal to me. We will never prioritise compliance over children. We will never protect reputation over safety. We will never ignore a voice even if that voice is communicated through behaviour, silence or technology.
We are building more than a service.
We are building a culture where:
- Children feel safe.
- Families feel confident.
- Staff feel accountable.
- Safeguarding is active, not reactive.
I am deeply proud of the standards we set and even more committed to the standards we continue to raise.
Thank you for trusting us with your most precious people.
With care, Kylie